eLearning Catalogue

The fully flexible future of learning exists within online platforms. Available to your team 24/7, and able to be quickly updated to meet your ever changing needs, our eLearning suite offers modern and engaging solutions ranging from full Compliance curriculums covering topics such as the Debt Collection Guideline, through to five minute ‘micro learning bytes’ that build awareness in your teams about the latest scams targeting businesses.

Collective Learning and Development can design bespoke eLearning Solutions tailored to your specific brand and/or needs. Contact us to discuss a cost effective eLearning solution for your business, or browse through our eLearning catalogue below of modules we have already built for existing clients…any of which can be adapted and tailored to your needs.

Select ‘All Courses’ or filter down by selecting a category in the blue banner below.

All Courses

Banking Code of Practice for Collections and Financial Services
Course outline
This 10 minute course is designed to help learners understand what the Code is, what it is designed to do, and what the obligations are as a business in adhering to the Code. Knowledge check activities and trackable assessment built in.
Debt Collection Guidelines – Overview
Course outline
Designed for those staff who work within a collection industry but do not specifically have a collectionsbased role (such as HR or Admin staff), this 10 minute module gives a guided overview of the Australian Debt Collection Guideline and identifies the legal and risk obligations in relation to it.
Compliant Collector 1: Contact
Course outline
This 15 minute module, the first of six in the 'Compliant Collector' curriculum, delves deeper into the Debt Collection Guideline, and provides a fulsome understanding of the section dealing with contacting (how, where and where) debtor clients. Knowledge check activities and trackable assessment built in.
Compliant Collector 2: Privacy
Course outline
This 15 minute module, the second of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section covering privacy obligations when dealing with our debtor clients or their authorised representative. Knowledge check activities and trackable assessment built in.
Compliant Collector 3: Negotiations
Course outline
This 10 minute module, the third of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section dealing with how we fairly and effectively negotiate when dealing with our debtor clients or their authorised representatives. Knowledge check activities and trackable assessment built in.
Compliant Collector 4: Conduct
Course outline
This 10 minute module, the forth of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section covering how we are expected to conduct ourselves ethically and courteously when dealing with debtor clients or their authorised representatives. Knowledge check activities and trackable assessment built in.
Compliant Collector 5: Complaints
Course outline
This 10 minute module, the fifth of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section dealing with how the Guideline expects businesses to manage complaints and disputes with their debtor clients or their authorised representatives. Knowledge check activities and trackable assessment built in.
Compliant Collector 6: Legalities
Course outline
This 10 minute module, the last of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, concluding with the section dealing with the Commonwealth Consumer Protection Laws that cover use of physical force, undue harassment and coercion, trespass, misleading and deceptive conduct, and unconscionable contact. Knowledge check activities and trackable assessment built in.
AML/CTF
Course outline
This 10 minute module covers the Anti Money Laundering Counter Terrorism Financing Act, and what money laundering and terrorism financing actually are. Also included are reporting requirements, suspect transactions, tipping off, scripting and the importance of 'knowing your customer'. Knowledge check activities and trackable assessment built in.
Australian Privacy Principles
Course outline
This 20 minute course goes into detail about the Australian Privacy Principles (APP); what they are and where they originally came from, how they impact business operations, and what the obligations of "APP entities" are. Knowledge check activities and trackable assessment built in.
Understanding PCI-DSS
Course outline
This 10 minute course introduces the Payment Card Industry Data Security Standard, how it impacts business operations, and what the compliance obligations of are. Knowledge check activities and trackable assessment built in.
Working From Home Security Basics
Course outline
In this module, learners will ‘choose their own adventure’ navigating their way from setting up a home workstation, to managing information security and their social media access while working from home. Knowledge check activities built in.
Fraud
Course outline
This 10 minute module covers how we define fraud, and provides examples of what fraud is (both internal and external to businesses). It will look at why people commit fraud and what can be done do to protect individuals and businesses from fraudulent activity. Knowledge check activities and trackable assessment built in.
Business Email Compromise
Course outline
This five minute module provides learning relating to 'Business Email Compromise' - a highly relevant scam that could directly impact a business. Completion tracking only, no assessment.
Comprehensive Credit Reporting
Course outline
This 10 minute course provides an overview of what Comprehensive Credit Reporting (CCR) is, how it applies to business activities, and some useful tools and tips that staff can refer to when assisting clients. Completion tracking only, no assessment.
ID Takeover
Course outline
This five minute module provides learning relating to 'ID Takeover or Theft' - a highly relevant scam that could easily impact clients and staff, personally. Completion tracking only, no assessment.
New Modules Coming Soon
Course outline
The Collective Learning and Development team are continually creating new and updated eLearning content in response to an ever-evolving professional development landscape. We update our offerings frequently, so please make sure you visit this page regularly to see the latest available modules.

Compliance Courses

Banking Code of Practice for Collections and Financial Services
Course outline
This 10 minute course is designed to help learners understand what the Code is, what it is designed to do, and what the obligations are as a business in adhering to the Code. Knowledge check activities and trackable assessment built in.
Debt Collection Guidelines – Overview
Course outline
Designed for those staff who work within a collection industry but do not specifically have a collectionsbased role (such as HR or Admin staff), this 10 minute module gives a guided overview of the Australian Debt Collection Guideline and identifies the legal and risk obligations in relation to it.
Compliant Collector 1: Contact
Course outline
This 15 minute module, the first of six in the 'Compliant Collector' curriculum, delves deeper into the Debt Collection Guideline, and provides a fulsome understanding of the section dealing with contacting (how, where and where) debtor clients. Knowledge check activities and trackable assessment built in.
Compliant Collector 2: Privacy
Course outline
This 15 minute module, the second of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section covering privacy obligations when dealing with our debtor clients or their authorised representative. Knowledge check activities and trackable assessment built in.
Compliant Collector 3: Negotiations
Course outline
This 10 minute module, the third of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section dealing with how we fairly and effectively negotiate when dealing with our debtor clients or their authorised representatives. Knowledge check activities and trackable assessment built in.
Compliant Collector 4: Conduct
Course outline
This 10 minute module, the forth of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section covering how we are expected to conduct ourselves ethically and courteously when dealing with debtor clients or their authorised representatives. Knowledge check activities and trackable assessment built in.
Compliant Collector 5: Complaints
Course outline
This 10 minute module, the fifth of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, and provides a fulsome understanding of the section dealing with how the Guideline expects businesses to manage complaints and disputes with their debtor clients or their authorised representatives. Knowledge check activities and trackable assessment built in.
Compliant Collector 6: Legalities
Course outline
This 10 minute module, the last of six in the 'Compliant Collector' curriculum, continues the detailed look into the Debt Collection Guideline, concluding with the section dealing with the Commonwealth Consumer Protection Laws that cover use of physical force, undue harassment and coercion, trespass, misleading and deceptive conduct, and unconscionable contact. Knowledge check activities and trackable assessment built in.
AML/CTF
Course outline
This 10 minute module covers the Anti Money Laundering Counter Terrorism Financing Act, and what money laundering and terrorism financing actually are. Also included are reporting requirements, suspect transactions, tipping off, scripting and the importance of 'knowing your customer'. Knowledge check activities and trackable assessment built in.
Australian Privacy Principles
Course outline
This 20 minute course goes into detail about the Australian Privacy Principles (APP); what they are and where they originally came from, how they impact business operations, and what the obligations of "APP entities" are. Knowledge check activities and trackable assessment built in.
Understanding PCI-DSS
Course outline
This 10 minute course introduces the Payment Card Industry Data Security Standard, how it impacts business operations, and what the compliance obligations of are. Knowledge check activities and trackable assessment built in.

HR Courses

Working From Home Security Basics
Course outline
In this module, learners will ‘choose their own adventure’ navigating their way from setting up a home workstation, to managing information security and their social media access while working from home. Knowledge check activities built in.
New Modules Coming Soon
Course outline
The Collective Learning and Development team are continually creating new and updated eLearning content in response to an ever-evolving professional development landscape. We update our offerings frequently, so please make sure you visit this page regularly to see the latest available modules.

Short Courses

Fraud
Course outline
This 10 minute module covers how we define fraud, and provides examples of what fraud is (both internal and external to businesses). It will look at why people commit fraud and what can be done do to protect individuals and businesses from fraudulent activity. Knowledge check activities and trackable assessment built in.
Business Email Compromise
Course outline
This five minute module provides learning relating to 'Business Email Compromise' - a highly relevant scam that could directly impact a business. Completion tracking only, no assessment.
Comprehensive Credit Reporting
Course outline
This 10 minute course provides an overview of what Comprehensive Credit Reporting (CCR) is, how it applies to business activities, and some useful tools and tips that staff can refer to when assisting clients. Completion tracking only, no assessment.
ID Takeover
Course outline
This five minute module provides learning relating to 'ID Takeover or Theft' - a highly relevant scam that could easily impact clients and staff, personally. Completion tracking only, no assessment.

Curriculums

The Compliant Collector Series
Course outline
Made up of six sessions – Contact, Privacy, Negotiations, Conduct, Complaints and Legalities – this series gives collection agents a fulsome understanding of the Australian Debt Collections Guideline (DCG), what the Legal and Risk obligations are, and how to apply the DCG in everyday roles. Knowledge check activities and trackable assessments built in.