Nationally Recognised Training

Collective Learning and Development offers a wide range of courses to clients. These courses have been developed through years of consultation with clients and industry bodies. Our courses are designed to provide ongoing development to leaders of all levels.

Volume of Learning

Volume of Learning statements provide an indication of the amount of time it is expected that a student would need as a full-time student to achieve the qualification. Volume of Learning figures assume none of the competencies identified in a qualification are currently held. The listed time frames account for all activities a student would undertake, including supervised training activities, classroom sessions, online modules and/or workplace learning, as well as individual study, practice and learning. The Volume of Learning for qualifications in the VET sector are: For specific details on course times and availability please contact us directly. **All the Nationally Recognised Qualifications offered by Collective Leaning and Development are for Australian students only.

AQF Qualification LevelTypical Volume of Learning
Certificate I0.5 – 1 year
Certificate II0.5 – 1 year
Certificate III1 – 2 years*
Certificate IV0.5 – 2 years
Diploma1 – 2 years
Advanced Diploma1.5 – 2 years
*up to 4 years for some apprenticeship/traineeship agreements


Collective Learning and Development is accredited to deliver, assess and certify students for nationally recognised training in the following qualifications;

  • BSB40520 Certificate IV in Leadership and Management
  • FNS30415 Certificate III in Mercantile Agents
  • FNS30120 Certificate III in Financial Services

More information regarding the Units of Competency and qualifications is available through

RTO: 31566

BSB40520 Certificate IV Leadership and Management

A Certificate IV in Leadership and Management is designed to give you the tools to advance in your management career.

By developing your understanding of how to interact with, organise, and lead your team, this course will enable students to become effective and productive team leaders.

Learn more about how we can tailor a training plan to suit you.



BSBLDR411 Demonstrate leadership in the workplace

BSBLDR413 Lead effective workplace relationships

BSBOPS402 Coordinate business operational plans

BSBXCM401 Apply communication strategies in the workplace

BSBXTW401 Lead and facilitate a team


BSBCRT411 Apply critical thinking to work practices

BSBSTR502 Facilitate continuous improvement

BSBOPS403 Apply business risk management processes

BSBPEF402 Develop personal work priorities

BSBPEF401 Manage personal health and wellbeing

BSBPEF502 Develop and use emotional intelligence

BSBOPS404 Implement customer service strategies

FNS30420 Certificate III in Mercantile Agents

The Certificate III in Mercantile Agents allows students to understand compliance obligations and legal processes, as well as establishing competencies surrounding debt collection.

The course will take students through the collection process from creating records, to resolving disputes and working effectively in the industry.

Learn more about how we can tailor a training plan to suit you.



FNSINC311 Work together in the financial services industry

FNSMCA311 Collect Debts

FNSMCA314 Locate Individuals

FNSMCA413 Identify and manage individual experiencing hardship


BSBTEC201 Use Business Software applications

FNSCRD405 Manage Overdue Accounts

FNSMCA312 Repossess Property

FNSMCA313 Serve Legal Process

BSBPEF302 Develop Self-Awareness

BSBPEF401 Manage Personal Health and wellbeing

FNSACC313 Perform Financial Calculations

FNSCUS402 Resolve Disputes

FNS30120 Certificate III in Financial Services

A Certificate III in Financial Services will establish a solid understanding of banking and retail financial services, and what is required to work in the industry.

All aspects of financial services are covered from workplace conduct through to debt collection.

Learn more about how we can tailor a training plan to suit you.



FNSINC311 Work together in the financial services industry


BSBPEF301 Organise personal work priorities

BSBINS309 Maintain business records

FNSMCA311 Collect Debts

BSBINS307 Retrieve information from records

FNSACM313 Process authorised payments

FNSACC313 Perform financial calculations

FNSFLT311 Develop and apply knowledge of personal finances

FNSCUS402 Resolve disputes

BSBOPS202 Engage with customers

FNSCRD405 Manage overdue customer accounts

BSBOPS305 Process customer complaints

For any enquiries/complaints relating to the specific qualifications offered by Collective Learning and Development, please contact us directly.Contact us

As part of any accreditation process through Collective Learning and Development, you will be required to complete a brief Language, Literacy and Numeracy (LLN) tool. The purpose of this tool is to check readiness for study at the Certificate III level. The term ‘language, literacy and numeracy’ refers to five core skills; learning, reading, writing, oral communication and numeracy. These five core skills have been identified by the Australian Core Skills Framework (ACSF) as the essential skills for individuals to hold and participate effectively in society, including the workplace. Therefore, as a responsible Registered Training Organisation (RTO) Collective Learning and Development needs to identify each student’s LLN levels prior to the beginning of any Nationally Recognised Training being offered.

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