Professional Services
Professional Services are designed to provide ongoing development to leaders of all levels. Collective Learning and Development have an abundance of training on offer which can be tailored to suit the leadership cohort and needs of your business.
Business Consulting
Business Consultation
We pride ourselves on industry leading quality consultation and support to ensure that personal/professional development opportunities are paramount and that your organisation sees return on your investment. A professional, focused and effective consultation process means that you will get what you need, rather than paying for solutions or services that might sound like what you are after, but add no real value.
We offer an experienced holistic consultative approach within your business. We work closely with our stakeholders to complete a full training needs analysis, unobtrusively immersing ourselves into your operational rhythm.
From matters of regulatory compliance adherence to full training needs analysis, our consultants can support you to swiftly impact positive change with practical advice stemming from industry experience and granular observation.
Leadership Training
Foundations of Leadership Suite
This course is an introduction into leadership and is designed to get learners thinking about the type of leader they want to be. From getting the basics of talent management and recruitment right, through to managing performance, coaching effectively and conducting those challenging conversations, this workshop underpins the powerful fundamentals that build truly great leadership in competitive and often fast-paced professional environments.
Suitable for team members you have identified for progression to leadership, or for new leaders in your business, our workshops are fully customisable and can be tailored to meet your specific needs.
As an additional benefit, all of the workshop modules within the ‘Foundations of Leadership Suite’ are mapped to Certificate IV Leadership and Management. For information on this nationally recognised qualification please click the button below.
Skills explored
Learning to Leadership
Talent Management Basics
Performance Management
Introduction to Coaching
Introduction to Facilitation
Business Etiquette
Problem Solving and Decision
Negotiation Skills
Dealing with Difficult Customers
Communication Skills
Understanding and Assessing Culture
Meeting WHS legislative requirements
Evolving Leaders
We all know that leadership plays a crucial role in ongoing success and in sustainable behavioural practices. Designed to build the capability of leaders already within your business, and suitable for anywhere between middle to executive management levels, our comprehensive leadership development program ‘Transform to Perform – The Art of Mindful Leadership’ leverages from, rather than dismissing, previous leadership experience.
Focusing on innovation and practical development of capability within your workplace, your leaders will gain networking and collaboration strategies to build and influence pivotal relationships, self-development strategies to address identified gaps in their own leadership capability, problem solving strategies to address organisational imperatives, engagement strategies to ensure effective collaboration, and negotiation strategies to influence outcomes and build productive working relationships.
Our workshops are fully customisable and can be tailored to meet the specific needs of your business.
As an additional benefit, completion of various modules within the Foundations of Leadership suite are mapped to Certificate IV Leadership and Management and will receive a Statement of Attainment to go towards this nationally recognised qualification.
Skills explored
Leadership Styles
Stress Management and Resilience
Advanced Coaching
Career Management
Time Management
Influence and Persuasion
Aligning Group Culture
Team Leadership
Sales Management
Self-Awareness and Self-Assessment
Project Management
Managing Change
Managing Conflict as a Leader
Leading team effectiveness
Promoting Innovation
Continuous Improvement
Meeting WHS legislative requirements
Advanced Negotiation Skills
Executive Development
Specialist Accredited Services
As we know, great leadership is built on the foundation of communication excellence. Our Specialist Accredited Services workshops develop leaders through emotional intelligence, behavioural profiling, conflict management and solution focussed conversations. Authentic conversations are important in identifying and improving communication through powerful self-awareness and self-regulation.
Flexible enough to be added to either of our leadership suites, or able to be tailored to your specific requirements as a standalone package, our Specialist Accredited Services focus on bringing leaders together from all areas of the business to collaborate throughout the program. The idea of sharing knowledge through learning as a cohort allows opportunity for leaders to identify shared vision, ideas and enhancements that are proven to strategically develop the overall wider business and create a stronger culture by promoting innovation and thought leadership.
Skills explored
LSI
Disc
Five Behaviours
Emotional Intelligence
Debt Collection
Debt Collection Courses
Debt collection and overdue account conversations require critical elements for successful outcomes. We know that the debt collection landscape has undergone an incredible transformation over the last decade, changing from the traditional ‘issue and demand’ style of interaction, to a more holistic approach of partnering with clients in order to guide them back to a place of financial stability. Our vast library of debt collection content can be adapted to create a tailored workshop specifically to your business.
Skills explored
Business Etiquette
Problem Solving and Decision
Negotiation Skills
Dealing with Difficult Customers
Communication Skills
Cross-cultural Communication
Understanding and Assessing Culture
Preparing and Maintaining Financial Reports
Effective Dispute Resolution
Hardship Identification and Resolution
Excellent as supplementary menu for our Debt Collection suite, or as standalone modules tailored to your workplace’s specific needs, our Hardship Identification and Resolution courses teach learners how to identify hardship and ensure that correct action is taken constructively and with effective empathy.
Skills explored
Identifying Hardship
Different Types of Hardship
Hardship Legislation
Cross-cultural Communication
Personal Obligations
Managing Sensitive Issues