Event & Course Calendar
Workshops
Free – Resources and Hardship through COVID-19 workshop
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Collective Learning is delighted to offer complimentary webinar sessions to our Government and Regional Council clients to assist their frontline staff in providing additional support to customers, clients and community during this Global Crisis.
Topics explored
Who are the ACCC and what do they do?
Who are ASIC and what do they do?
Moneysmart resources for families, friends, clients and community during COVID-19.
Q&A
Get in TouchIntroduction to Emotional Intelligence
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Learners will understand basic Emotional Intelligence principles and will identify their own key driving Values and Beliefs. They will also understand how to improve their Self-Awareness and will discover practical strategies to manage self and practice resilience.
Skills explored
Overview of Emotional Intelligence
Quadrants
The importance of Self-Awareness
Values and Beliefs Exercise
Responses and Reactions
Introduction to Plutchik’s Emotions
Increasing our Self-Awareness
Get in touchTime Management
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Learners will evaluate how they manage their days and identify habits that are contributing to lost time and productivity in the workplace. They will identify how to manage their time and implement strategies to assist their teams. They will also be able to competently prioritise their schedules to ensure they are maximising effectiveness in the workplace.
Skills explored
You Currently Manage Time?
Identifying Time Bandits
Planning and Delegating Effectively
Important vs Urgent
Prioritising for success
Action Planning to Maximise Outcomes
Implementing and Embedding in the Workplace
Get in touchManaging Conflict
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This course will provide learners with the theory and practice to improve their conflict management skills in critical work-related areas. The course not only helps learners identify conflict, but to understand the how of dealing with and resolving it. Learners will also gain practical strategies to effectively respond to and manage conflict.
Skills explored
What is conflict?
The Elements
The Levels
The Causes
Responding to Conflict
Resolving the Conflict
Thomas-Kilmann Instrument
When to use different styles
Action Planning
Get in touchManaging Difficult Customers
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Complimented by our ‘Managing Conflict’ workshop but not requiring it as a pre-requisite – this workshop focuses on practical and easily implementable skills to help learners build both capability and resilience in dealing with and resolving customer aggression.
Skills explored
Causes of Aggression
Circle of Control/Circle of Influence
Escalation Stages of Aggression
De-Escalation Techniques
Effective Communication Skills and Techniques
Hardship Resources
Get in touchDiSC Workshop
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The DiSC assessment is a nonjudgmental tool used to assist learners to understand peoples behavioural differences. Within the DiSC program, learners will be asked to complete a series of questions that produce a detailed report about their behaviours. Learners will also receive practical skills and tips for working with peers of other styles.
Skills explored
What is DiSC?
Discovering Your DiSC style
Understanding Other Styles
Building More Effective
Workplace Relationships
DiSC in action and reflection – What next?
Get in touchMindful Leadership
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With Emotional Intelligence as a Pre-requisite course, this workshop focuses on understanding Leadership Styles and how to lead professional peers. Learners will gain the ‘how’ of Mindful Leadership through engaging staff, setting expectations and motivating people for success.
Skills explored
Leadership Styles
Leadership Attributes
Better Outcomes
Social Management
The Success Cycle
Evaluating Self and Team
The Neuroanatomy of Emotions
Workplace Expectations
Delivering Business Results
Get in touchAdvancing Emotional Intelligence
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Following on from Introduction to Emotional Intelligence this workshop explores the more critical aspects of interpreting emotions whilst identifying practical solutions that will strengthen professional relationships on multiple levels.
Skills explored
Exploring Action Tendencies
The Neuroanatomy of Emotions
Use of Emotion to Facilitate
Performance
Get in touchMastering Emotions
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This two-part breakthrough workshop leverages from the learnings in Introduction to Emotional Intelligence and Advancing Emotional Intelligence, completing a three-part program to engage learners in an immersive and experiential deep dive through mastering emotions in a challenging world of professional landscapes. Step up and stand out from your professional peers through this innovative and powerful approach to Leadership Beyond Mindfulness.
Skills explored
Plutchik’s Wheel of Emotions
Travis Bradbury 2.0
Positive Psychology
Driscoll’s Model
Hugo Alberts PHD
Extracting Needs from Emotions
Get in touchNew Events Coming Soon
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Collective Learning and Development are close to launching a series of exciting new workshops that will offer both Online and Face to Face options. For those of you who are already on our Professional Network list, please keep an eye out for an email coming soon. For those of you visiting our site today, please check back soon. Details of these workshops will be made available shortly.
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