Understand basic Emotional Intelligence principles, improve Self-Awareness and discover practical strategies to manage self and practice resilience.
This workhop takes Customer Service and Account Representatives through challenges that our customers may face , how to identify triggers and stages of escalating agression and how to positively recognise and respond to a customer to descalate a situation that can result in the best solutions.
9am - 4pm
Newstead - Collection House Level 12/ 100 Skyring Terrace Newstead QLD 4006
6 – 40 pax capacity
$350 per person (+GST)
Morning Tea, Lunch, Afternoon Tea Provided. Workshop Materials Provided