Nationally Recognised Training
Collective Learning and Development offers a wide range of courses to clients. These courses have been developed through years of consultation with clients and industry bodies. Our courses are designed to provide ongoing development to leaders of all levels.
Volume of Learning
Volume of Learning statements provide an indication of the amount of time it is expected that a student would need as a full-time student to achieve the qualification. Volume of Learning figures assume none of the competencies identified in a qualification are currently held. The listed time frames account for all activities a student would undertake, including supervised training activities, classroom sessions, online modules and/or workplace learning, as well as individual study, practice and learning. The Volume of Learning for qualifications in the VET sector are: For specific details on course times and availability please contact us directly. **All the Nationally Recognised Qualifications offered by Collective Leaning and Development are for Australian students only.
| AQF Qualification Level | Typical Volume of Learning |
|---|---|
| Certificate I | 0.5 – 1 year |
| Certificate II | 0.5 – 1 year |
| Certificate III | 1 – 2 years* |
| Certificate IV | 0.5 – 2 years |
| Diploma | 1 – 2 years |
| Advanced Diploma | 1.5 – 2 years |
Accreditations
Collective Learning and Development is accredited to deliver, assess and certify students for nationally recognised training in the following qualifications;
- BSB40520 Certificate IV in Leadership and Management
- FNS30420 Certificate III in Mercantile Agents
- FNS30122 Certificate III in Financial Services
More information regarding the Units of Competency and qualifications is available through training.gov.au
RTO: 31566
BSB40520 Certificate IV Leadership and Management
A Certificate IV in Leadership and Management is designed to give you the tools to advance in your management career.
By developing your understanding of how to interact with, organise, and lead your team, this course will enable students to become effective and productive team leaders.
Learn more about how we can tailor a training plan to suit you.
Units
CORE
BSBLDR411 Demonstrate leadership in the workplace
BSBLDR413 Lead effective workplace relationships
BSBOPS402 Coordinate business operational plans
BSBXCM401 Apply communication strategies in the workplace
BSBXTW401 Lead and facilitate a team
ELECTIVE
BSBCRT411 Apply critical thinking to work practices
BSBSTR502 Facilitate continuous improvement
BSBOPS403 Apply business risk management processes
BSBPEF402 Develop personal work priorities
BSBPEF401 Manage personal health and wellbeing
BSBPEF502 Develop and use emotional intelligence
BSBOPS404 Implement customer service strategies
FNS30420 Certificate III in Mercantile Agents
The Certificate III in Mercantile Agents allows students to understand compliance obligations and legal processes, as well as establishing competencies surrounding debt collection.
The course will take students through the collection process from creating records, to resolving disputes and working effectively in the industry.
Learn more about how we can tailor a training plan to suit you.
Units
CORE
FNSINC311 Work together in the financial services industry
FNSMCA311 Collect Debts
FNSMCA314 Locate Individuals
FNSMCA413 Identify and manage individual experiencing hardship
ELECTIVE
BSBTEC201 Use Business Software applications
FNSCRD405 Manage Overdue Accounts
FNSMCA312 Repossess Property
FNSMCA313 Serve Legal Process
BSBPEF302 Develop Self-Awareness
BSBPEF401 Manage Personal Health and wellbeing
FNSACC313 Perform Financial Calculations
FNSCUS402 Resolve Disputes
FNS30122 Certificate III in Financial Services
A Certificate III in Financial Services will establish a solid understanding of banking and retail financial services, and what is required to work in the industry.
All aspects of financial services are covered from workplace conduct through to debt collection.
Learn more about how we can tailor a training plan to suit you.
Units
CORE
FNSINC311 Work together in the financial services industry
ELECTIVE
BSBPEF301 Organise personal work priorities
BSBINS309 Maintain business records
FNSFLT213 Develop knowledge of debt of consumer credit
BSBINS307 Retrieve information from records
FNSACM313 Process authorised payments
FNSACC323 Perform financial calculations
FNSFLT311 Develop and apply knowledge of personal finances
FNSCUS412 Resolve disputes
BSBOPS202 Engage with customers
FNSCRD415 Manage overdue customer accounts
BSBOPS305 Process customer complaints
For any enquiries/complaints relating to the specific qualifications offered by Collective Learning and Development, please contact us directly.Contact us
As part of any accreditation process through Collective Learning and Development, you will be required to complete a brief Language, Literacy and Numeracy (LLN) tool. The purpose of this tool is to check readiness for study at the Certificate III level. The term ‘language, literacy and numeracy’ refers to five core skills; learning, reading, writing, oral communication and numeracy. These five core skills have been identified by the Australian Core Skills Framework (ACSF) as the essential skills for individuals to hold and participate effectively in society, including the workplace. Therefore, as a responsible Registered Training Organisation (RTO) Collective Learning and Development needs to identify each student’s LLN levels prior to the beginning of any Nationally Recognised Training being offered.